Real-Time Customization and Personalization in Multi-Tenant PaaS Using Generative AI

Akhil Reddy Bairi; Abdul Samad Mohammed; Aarthi Anbalagan

Authors

Akhil Reddy Bairi Akhil Reddy Bairi, BetterCloud, USA
Abdul Samad Mohammed Abdul Samad Mohammed, Dominos, USA
Aarthi Anbalagan Aarthi Anbalagan, Microsoft Corporation, USA

Keywords:

generative AI, multi-tenant PaaS, real-time customization

Abstract

The advent of generative AI has introduced transformative possibilities for multi-tenant Platform-as-a-Service (PaaS) ecosystems, enabling unprecedented real-time customization and personalization capabilities. This research investigates the application of generative AI in tailoring tenant-specific user interfaces (UIs), workflows, and content within multi-tenant architectures. By leveraging advanced AI models such as transformer-based neural networks and diffusion models, the study demonstrates how these technologies facilitate dynamic adaptations of PaaS environments, ensuring seamless alignment with tenant-specific requirements.

Key challenges in multi-tenancy—such as maintaining performance efficiency, ensuring tenant data isolation, and balancing customization with system integrity—are systematically analyzed. This paper also delves into the architecture of AI-enhanced multi-tenant systems, emphasizing the integration of generative AI components into traditional PaaS layers. Techniques for generating tenant-specific dashboards, workflows, and role-specific content are explored through detailed technical case studies. For instance, the study presents a proof-of-concept implementation wherein generative AI models dynamically construct dashboards tailored to diverse user roles within a healthcare management system, showcasing role-based data visualizations and insights contextualized to operational needs.

The research highlights the pivotal role of AI in achieving dynamic tenant segmentation and real-time contextual adaptation. By employing reinforcement learning techniques and fine-tuning generative models on tenant-specific datasets, PaaS providers can achieve granular personalization without compromising scalability. Furthermore, the integration of AI-driven analytics facilitates continuous feedback loops, enabling adaptive learning to refine tenant-specific customization over time.

A critical focus of the paper is the evaluation of performance trade-offs and resource implications associated with generative AI deployment in multi-tenant architectures. The computational overhead introduced by real-time AI inferences is analyzed, with proposed optimization techniques such as model pruning, quantization, and distributed inference pipelines. Security implications, particularly related to tenant data privacy, are also addressed through the implementation of federated learning and differential privacy mechanisms.

The study concludes by identifying future directions for generative AI in multi-tenant PaaS, including the exploration of multimodal generative models capable of synthesizing heterogeneous data sources for comprehensive customization. Additionally, it underscores the importance of ethical AI practices and regulatory compliance in the development of tenant-specific generative AI solutions. This research not only demonstrates the transformative potential of generative AI in multi-tenant ecosystems but also establishes a robust technical framework for scalable, secure, and efficient customization in PaaS environments.

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