SRINIVAS, V. Personalizing Customer Engagement with AI-Powered Customer 360 Solutions: Strategies and Applications for Industry 4.0. Journal of Artificial Intelligence Research, Ahmedabad, India, v. 4, n. 1, p. 109–127, 2024. Disponível em: https://nucleuscorp.org/JAIR/article/view/179. Acesso em: 21 jan. 2025.