RAJALAKSHMI SOUNDARAPANDIYAN; PRADEEP MANIVANNAN; CHANDAN JNANA MURTHY. Financial and Operational Analysis of Migrating and Consolidating Legacy CRM Systems for Cost Efficiency . Journal of Science & Technology, Ahmedabad, India, v. 2, n. 4, p. 175–211, 2021. Disponível em: https://nucleuscorp.org/jst/article/view/343. Acesso em: 23 jan. 2025.